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Frequently Asked Questions
Product Information
We get it – you've got a drawer full of products that promised the world and delivered nothing. Most of our customers felt the exact same way before finding us.
Here's the difference: our Luminara-8 Essence™ actually targets melanin at the source, not just the surface.
It blocks excess melanin production to fade dark spots from within.
It's a proprietary Korean formula backed by clinical results – women in our 8-week study saw a 32.6% reduction in dark spot area. Real measurements, not marketing fluff.
We know you won't believe us until you see it on your own skin. That's why we give you 60 days to try it risk-free.
If you're not seeing those spots fade, we'll refund you completely – no questions asked. You've literally got nothing to lose.
We're committed to real results backed by real science. Radiance Plan was clinically tested on women with hyperpigmentation, showing a proven 32.6% reduction in dark spots area within 8 weeks.
Radiance Plan is formulated in partnership with Kolmar Korea—a leading skincare lab with over 500 patents—and tested by board-certified dermatologists.
Want to see the data yourself? Click here for the complete clinical study.
Here's the breakdown:
Luminara-8 Essence™ — Our proprietary complex targets melanin at the source. It's the result of 30+ years of research and 500+ skincare patents from Kolmar Korea, one of the world's leading skincare labs. You can't buy this in a generic formula.
Clinical-grade concentrations — We use therapeutic levels of actives (11% Vitamin C, 5% Niacinamide, 3% Tranexamic Acid) that actually fade spots. Drugstore creams use trace amounts because real concentrations cost more.
Third-party clinical testing — We proved it works: 32.6% dark spot reduction in 8 weeks. Most brands skip this expensive step because they can't prove their products work.
Temperature-controlled shipping from Korea — High-potency formulas degrade in heat. We ship in climate-controlled containers to preserve every active ingredient's integrity.
The truth? You can't deliver clinical-grade results at drugstore prices. You've wasted enough money on creams that don't work.
Still hesitant? Try it risk-free with our 60-day money-back guarantee.
Most women notice their skin looking brighter within 2-4 weeks of consistent use.
In our clinical study, participants saw a 32.6% reduction in dark spot area after 8 weeks, with 100% reporting visibly brighter, more radiant skin.
For best results, use twice daily—morning and night. Remember, these are stubborn spots that took years to develop, so give your skin time to renew itself.
Yes, this serum is highly effective for melasma. The formula contains 3% Tranexamic Acid, which is clinically proven to be one of the most effective ingredients for fading melasma—even stubborn hormonal melasma that other treatments haven't touched.
In our clinical study, participants with melasma saw significant fading within 8 weeks. The combination of Tranexamic Acid + Niacinamide + Luminara-8 Essence™ targets the hormonal melanin overproduction that causes melasma at its root.
Many customers specifically choose this serum because it fades melasma without the harsh side effects of hydroquinone or prescription treatments.
This serum effectively fades multiple types of hyperpigmentation including sun spots (age spots), melasma, post-inflammatory hyperpigmentation, and general uneven skin tone from years of sun damage.
The combination of 5% Niacinamide, 3% Tranexamic Acid, and Bakuchiol targets excess melanin production regardless of what caused your discoloration.
Whether you're dealing with one type or multiple concerns, this formula handles them all.
Absolutely. This serum was specifically formulated for mature, sensitive skin.
It's dermatologist-tested, contains no hydroquinone or harsh bleaching agents, and uses gentle yet effective ingredients like Niacinamide, Tranexamic Acid, and Bakuchiol (a gentle retinol alternative).
Clinical testing showed no irritation, redness, or peeling—just visible fading without the side effects you may have experienced with other treatments.
While this serum is specifically formulated to target dark spots and hyperpigmentation, many of the active ingredients also provide anti-aging benefits. Niacinamide and Bakuchiol help improve skin texture and reduce the appearance of fine lines, while the hydrating ingredients plump the skin for a smoother look.
However, if wrinkles are your primary concern, you'll see better results with our full 3-step system, which includes the Concentrate Cream specifically designed to firm and smooth mature skin.
For best anti-aging results, we recommend using the complete Radiance Plan routine alongside daily SPF.
The Discovery Kit is perfect for first-time users who want to try the routine before committing to full sizes. It contains trial-size versions of all three products (Serum, Cream, and Mask) —enough product for 2-3 weeks of daily use.
The full-size kit contains larger bottles that last 6-8 weeks with twice-daily use, making it more cost-effective if you know you love the products.
Here's the breakdown:
- Discovery Kit: (trial sizes, 2-3 weeks supply)
- Full-Size Kit: (full sizes, 6-8 weeks supply)
Many customers start with the Discovery Kit to test for any sensitivity, then upgrade to the full-size kit once they see results. Both include the same premium formula—just different quantities.
Yes! This routine works beautifully with most skincare routines.
You can continue using your favorite eye cream, moisturizer, and sunscreen (which we highly recommend).
Just avoid using it at the same time as other strong active ingredients like prescription retinoids or acids—if you use those, alternate them on different days or times of day.
Radiance Plan products do NOT contain traditional retinol. Instead, it contains Bakuchiol—a plant-based alternative that delivers similar benefits (improving texture, refining pores, boosting cell turnover) without the irritation, dryness, or sun sensitivity that retinol causes.
Bakuchiol is perfect for mature, sensitive skin because it's gentle enough for twice-daily use and doesn't require a "purging" period. You get the anti-aging benefits without the redness or peeling.
This makes our skincare safe to use in the morning (unlike retinol), and you won't need to avoid sun exposure or deal with flaking skin.
This formula is designed to be gentle, and most women experience no side effects at all.
Some people may notice slight tingling during the first few applications as your skin adjusts to the active ingredients—this is normal and typically subsides quickly.
Unlike harsh treatments, you won't experience peeling, redness, or irritation. If you have extremely sensitive skin or specific allergies, we recommend doing a patch test first or consulting your dermatologist.
The formula is designed to be gentle for sensitive skin, and most women with rosacea tolerate it well.
However, if you have extremely reactive skin, we recommend doing a patch test first—apply a small amount to your inner arm and wait 24 hours to see how your skin responds.
You can also start slowly by using it once daily (at night) for the first week, then gradually increase to twice daily as your skin builds tolerance.
And remember, our 60-day guarantee means if your skin doesn't respond well, you can return it for a full refund—no risk to try.
While this skincare doesn't contain photosensitizing ingredients like some treatments do, we strongly recommend wearing SPF 30 or higher every day.
This isn't just because of the products—sun exposure is the #1 cause of new dark spots forming.
Think of it this way: Radiance Plan fades existing spots while sunscreen prevents new ones. Together, they're your complete defense against hyperpigmentation.
The dark spot fading you achieve is long-lasting, but maintaining results requires continued care.
If you stop using the products entirely, your skin won't suddenly revert back, but without ongoing protection from new melanin production and proper sun protection, new spots can develop over time.
Most customers choose to continue using the serum or cream (even just once daily as maintenance) to prevent new discoloration and maintain their clear, even-toned results.
Absolutely! While the serum is formulated for facial skin, it works just as effectively on dark spots anywhere on your body—hands, chest, shoulders, arms, wherever sun damage or hyperpigmentation appears.
Many of our customers use it on their hands (where age spots are often most visible) and see excellent results. Just apply the same way you would on your face: 2-3 drops massaged into the affected area after cleansing.
One bottle will last longer if you're only treating your face, or you may want to purchase multiple bottles if you're treating larger body areas.
The Radiance Plan Routine is a clinically tested, three-step skincare system designed to fade dark spots, smooth skin, and restore radiance.
It features Luminara 8 Essence, a powerful ingredient that reduces discoloration without irritation or side effects.
Step 1: The Brightening Mask – Enhances brightness and clarity with flexible use options.
Step 2: The Dark Spot Serum – Targets dark spots and evens skin tone.
Step 3: The Concentrate Cream – Nourishes and strengthens the skin barrier to prevent new spots.
For best results, use daily and always finish with sunscreen in the morning. Consistency leads to lasting radiance.
The Brightening Mask:
Glycerin, Ascorbic Acid, Helianthus Annuus (Sunflower) Seed Wax, Polyglyceryl-10 Tristearate, Tocopheryl Acetate, Butylene Glycol, Polyglyceryl-10 Stearate, Elaeis Guineensis (Palm) Oil, Helianthus Annuus (Sunflower) Seed Oil, Caprylyl Glycol, Dipropylene Glycol, Polyglyceryl-10 Behenate/Eicosadioate, Fragrance.
The Dark Spot Serum:
Water, Methyl Gluceth-20, Niacinamide, Methylpropanediol, Glycerin, Tranexamic Acid, 1,2-Hexanediol, Caprylic/Capric Triglyceride, Cyclohexasiloxane, Panthenol, Ammonium Acryloyldimethyltaurate/VP Copolymer, Bakuchiol, Hydroxyacetophenone, Dipropylene Glycol, Luminara 8 Essence, Laminaria Japonica Extract, Eclipta Prostrata Leaf Extract, Squalane, PVM/MA Copolymer, Sodium Polyacrylate, Fragrance, Ethylhexylglycerin, Fructooligosaccharides, Adenosine, Hydrogenated Lecithin, Beta-Glucan, Hydrolyzed Hyaluronic Acid, Theobroma Cacao (Cocoa) Seed Extract, Dextrin, Tocopherol.
The Concentrate Cream:
Water, Squalane, Butylene Glycol, Glycerin, Dicaprylyl Ether, Pentaerythrityl Tetraisostearate, Polyglyceryl-4 Oleate, Diisostearyl Malate, Niacinamide, Tranexamic Acid, Synthetic Wax, Magnesium Sulfate, Euphorbia Cerifera (Candelilla) Wax, Caprylic/Capric/Myristic/Stearic Triglyceride, Polyglyceryl-3 Polyricinoleate, Cholesterol, Luminara 8 Essence, Phytosteryl/Isostearyl/Cetyl/Stearyl/Behenyl Dimer Dilinoleate, Fragrance, Disteramonium Hectorite, Candelilla Wax Esters, Glyceryl Caprylate, Tromethamine, Levulinic Acid, Propylene Carbonate, Sodium Levulinate, Zinc Stearate, P-Anisic Acid, Copernicia Cerifera (Carnauba) Wax, Adenosine, Tocopherol.
Thefull-size 3-Step Kitlasts approximately6-8 weekswith daily use as part of your morning and evening routine – that's nearly two full months of consistent care for your skin!
How long each kit lasts depends on how much product you apply per use and whether you use them exclusively or rotate with your existing favorites. But here's what we love about this timeframe: at 6-8 weeks, you'll be right in that sweet spot where clinical studies show the most dramatic improvements in dark spot reduction – so you'll likely see those "your skin looks amazing!" compliments right as you're finishing your first kit.
No, our products are completely cruelty-free.
We never use ingredients that contain gluten in our Radiance Plan products. Every formula, from The Brightening Mask to The Concentrate Cream, are crafted with gluten-free ingredients. Plus, our lab is strictly gluten-free, so you won’t have to worry about any cross-contamination. Your skin’s safety is always our top priority!
Radiance Plan products are manufactured in Seoul South Korea, leveraging the country's advanced skincare technology and dedication to high-quality formulations. This ensures that each product meets the highest standards for effectiveness and safety, providing you with the best in Korean skincare.
Yes, Radiance Plan products are formulated to suit all skin types, including sensitive skin. Our ingredients are carefully selected to nourish, hydrate, and enhance your skin’s natural radiance, regardless of your skin type.
How to Use the Radiance Plan Routine for Maximum Results
Our skincare system is designed to work together for radiant, even-toned skin. Follow this simple routine to get the best results.
Step #1: Brighten with the Mask
Apply after cleansing. Leave a thin layer for 20 minutes, then rinse and apply serum & cream. Tip: for extra boost use it as overnight treatment, after serum and cream. Rinse off in the morning.
Step #2: Apply the Dark Spot Serum
Apply a small amount of serum and gently massage it in, focusing on areas with dark spots. Allow 30 seconds before proceeding.
Step #3: Lock in Hydration with the Concentrate Cream
Apply a small amount of cream, gently massaging it into your skin with upward motions for hydration and softness. For daytime, finish with sunscreen.
Step #4: Always Finish with Sunscreen
In the morning, complete your routine with a broad-spectrum sunscreen to protect your skin and prevent new dark spots.
That's it! With consistent use, you'll notice smoother, brighter, and more radiant skin.
You may start noticing an improvement in your skin’s texture and hydration within the first 1-2 weeks of consistent use. However, for visible changes in dark spots and skin tone, it typically takes 4-8 weeks.
The more you use our products, the better your results! Our formulas not only fade existing dark spots but also help prevent new ones from forming—keeping your skin radiant and even-toned over time.
That said, skin responds to more than just topical treatments. Factors like diet, sun exposure, medications, and consistency all play a role in your skin’s health.
Every day is ideal for the best results. The Brightening Mask helps fade dark spots, smooth texture, and enhance your glow. If daily use isn’t possible, aim for at least 4 times a week.
Radiance Plan products are formulated with high-quality, skin-loving ingredients that cater to mature skin. Here are some of the key ingredients in our products:
- Niacinamide: A form of Vitamin B3 that helps brighten the skin, reduce dark spots, and improve skin texture.
- Squalane: A hydrating powerhouse that mimics your skin's natural oils, providing deep moisture without clogging pores.
- Bakuchiol: A plant-based alternative to retinol, known for its anti-aging properties, helping to reduce fine lines and improve skin firmness.
- Ascorbic Acid (Vitamin C): An antioxidant that helps protect the skin from environmental damage, brighten the complexion, and promote collagen production.
- Tranexamic Acid: Helps reduce the appearance of dark spots and discoloration, promoting an even skin tone.
- Sunflower Seed Oil and Wax: Natural emollients that deeply moisturize and nourish the skin.
These ingredients work synergistically to target common skin concerns for women 50+—from dark spots to hydration—providing a radiant and youthful glow.
Our skincare is clinically tested to show visible improvements within 4 to 8 weeks, with even better results from consistent use. The more you use it, the better your skin will look, as our formulas fade dark spots and help prevent new ones.
If you’re not satisfied, we offer a 60-day money-back guarantee. Just contact us at hello@radianceplan.co, and we’ll make it right.
Our customer support team is ready to help—just click the chat icon in the bottom left corner to connect with us.
Returns
Yes! We offer a 60-day satisfaction guarantee. If you’re not happy with the results, get a full refund. Just email us at hello@radianceplan.co, and we’ll take care of the rest. Your confidence is our priority!
It's simple and truly no questions asked.
If at any point within 60 days of receiving your order you're not satisfied, just email our customer service team at [support email] with your order number.
We'll send you a prepaid return label. Ship the product back (even if it's empty—we want you to give it a fair try). Once we receive it, we'll process your full refund within 5-7 business days.
No forms to fill out. No hoops to jump through. No hassle. We believe you deserve real proof that this works, and we're willing to stand behind it completely.
Absolutely no explanation needed—that's what "no questions asked" means.
Whether you had an allergic reaction, didn't like the texture, didn't see results, or simply changed your mind, you're covered.
Common reasons customers request refunds (all accepted):
- Allergic reaction or skin sensitivity
- Didn't see the results they hoped for
- Didn't like the texture or scent
- Financial reasons or changed their mind
- Bought the wrong product
You don't need to justify your request. Just email us within 60 days and we'll process your full refund—even if the bottles are empty. We want you to feel comfortable giving the products a real try.
Shipping
If your tracking shows "delivered" but you haven't received it, first check with neighbors, building management, or anyone else who might have accepted the package. Sometimes carriers mark packages as "delivered" a day early.
If it's been more than 2 business days since "delivered" status and you still don't have it, contact us immediately at [support email]. We'll file a claim with the carrier and send you a replacement at no cost.
For packages that show no movement for 7+ days, we'll also investigate and get you a replacement. Your satisfaction is our priority—we'll make it right.
We're so sorry this happened!
Contact us right away with photos of the damage, and we'll send you a replacement immediately—no need to return the damaged product.
Occasionally shipping carriers can be rough. We'll make sure you get a perfect product.
No refrigeration needed! Store the product at room temperature, away from direct sunlight and heat.
The formula is stabilized to remain effective throughout its shelf life (24 months unopened, 12 months after opening).
We ship it from Korea to the USA in temperature-controlled containers to ensure it arrives in perfect condition, and proper storage at home will keep it working optimally.
You have complete control—choose what works best for you:
One-Time Purchase: Buy once, no future charges, no commitment.
Subscribe & Save : Automatic delivery every 4, 6, 8, or 12 weeks at a discount.
If you subscribe, you can:
- Skip any shipment (up to 3 months in advance)
- Change your delivery schedule anytime
- Cancel with one click—no phone calls, no hassle
- Pause your subscription if you need a break
Important: We'll send you an email reminder 3 days before each shipment, so you're never surprised. You can skip or cancel right from that email.
How to manage: Log into your account at radianceplan.co or click the link in any subscription email.
We strive to deliver your order as quickly as possible. Typically, you can expect to receive it within 3 to 5 business days, depending on your location.
As soon as your order ships, we’ll send you a tracking number so you can monitor its progress. Should there be any unexpected delays, our team will notify you immediately to ensure you’re always informed.
Currently, we only ship within the United States. However, we're working hard to expand internationally soon! If you'd like to be notified when Radiance Plan becomes available in your country, please contact our customer support team via the chat icon in the bottom left corner, and we'll add you to our waitlist.
